Customer Service Policy
This Customer Service Policy outlines the standardized service principles, service scope, customer support rules, shopping guarantee terms, and after-sales service standards applicable to all users and customers who purchase products through our official website. The core purpose of this policy is to provide every customer with professional, transparent, safe, and user-friendly shopping experience, standardize all service links during the shopping process, and fully protect the legitimate rights and interests of all customers. All services provided by our official website will be implemented in strict accordance with the terms stipulated in this policy. By browsing the website, placing orders, and purchasing products, all customers are deemed to have fully understood and accepted all the contents of this Customer Service Policy.
1. General Service Principles
We always adhere to the customer-oriented service concept and implement standardized, systematic, and transparent service management for all shopping links including product consultation, order submission, payment settlement, product delivery, logistics transportation, after-sales return and refund, and daily customer follow-up. All customer services are based on openness, fairness, sincerity, and efficiency, abandoning hidden rules and hidden charges, and ensuring that every customer can enjoy a worry-free and transparent shopping experience.
We provide unified standardized services for all global customers, without differential treatment for any region, nationality, or order amount. Whether customers purchase single or multiple products, they can enjoy all official preferential policies and standardized after-sales protection services formulated by the website. All service rules are publicly displayed on the official website to ensure that customers can check and understand relevant service terms at any time.
2. Currency Settlement Rules
To unify the global shopping standard and simplify the customer payment process, all product pricing, order settlement, discount calculation, and refund settlement on our official website adopt United States Dollar (USD) as the only unified settlement currency. All displayed prices on the product page are final real prices, no additional pricing adjustment fees, currency conversion fees, or hidden service fees will be charged during the entire order settlement process.
All discount activities, preferential calculations, and order amount statistics on the website are based on USD settlement standards. In the subsequent after-sales refund, return and exchange processing, the refund amount will also be settled in accordance with the original USD payment amount to ensure the accuracy and uniformity of fund settlement.
3. Order Processing & Shipping Service Standards
We implement efficient and standardized order processing procedures for all successfully paid orders. After the customer completes the order payment, our official team will review, sort, pack and ship the order within 1 to 3 working days. All products will be strictly inspected before shipment to ensure that the products delivered to customers are intact, qualified, and free from quality problems such as damage, missing parts, and defective workmanship.
In terms of logistics distribution services, we provide global free shipping services for all products in the store. All customers who place orders on the official website can enjoy free shipping benefits, and we will not charge any logistics fees, delivery fees, handling fees, or remote surcharges. There is no order threshold for free shipping, and all orders can automatically enjoy the global free shipping policy.
We have stable and mature global logistics distribution channels. After the order is shipped, the general delivery cycle is 6 to 12 working days. The specific arrival time will be slightly affected by the local logistics efficiency and customs clearance progress of the customer’s region, but we will always ensure the stability and safety of the entire logistics process. Customers can track the logistics status of the order through the official logistics query channel to understand the real-time transportation progress of the package.
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